Howard Lake Vacation Packages

The hotel was exactly as advertised. It had a lovely classy feel and the staff were friendly

Great place for events

Everything was awesome except for the construction

My overall experience was very positive. I would definitely stay there again. I wish that the Hotel staff had explained to me that the hotel was connected to our major indoor shopping area, which I only discovered on my last day there, but would have made my stay more pleasant to know from the beginning. This is actually a major attraction of the hotel and they are underselling the Hotel by not telling guests about it.

Room was clean and when we needed more towels or toilet paper, housekeeping staff was great. Breakfast was simple but on time and refilled often. Daytime front desk staff was very short with me and not willing to make any changes whenever I made a request. I booked a room that should have slept 4, but it clearly only slept 3. The fold out couch is tiny - was offered a roll away at an additional fee, even though the room was listed by the fire marshall as a an occupancy of 3 but it was sold as a room for 4. Staff complained that they were overbooked and could not do anything for anyone about anything. I understand that sometimes you can't make accommodations but being nice even when saying "no" goes a long way.